FAQ

1 Q: Which brands of electric cars are you selling?

A: As a 20-year professional used car seller, we offer BYD, BMW, Chang’an, Geely, ICAR, Jetour, Xpeng, NIO, Lixiang, and other electric vehicle brands in Chinese market.

2. Q: How can we guarantee quality?

A:Always final Inspection before shipment;

Good vehicle protection during transportation;

3 Q. What’s the minimum order quantity?

A: 1 unit, but 3 units can lower the shipping cost.

4. Q: Why should you buy from us not from other suppliers?

A: We are located in Chongqing, one of the Auto production bases in China, we have Changan motor, Dongfeng motor, AITO motor, AVATAR motor factories.

We have the advantage of fast rail transportation in Chongqing, the first railway station between China and Europe.

5. Q: What services can we provide?

A: Delivery Terms: FOB,CIF,EXW,DDP,DAF;Normally the delivery time is within 15 to 25days, after receiving your deposit;

6. How do I buy automotive products?

It is very easy to buy our automotive products. Just select the model you are interested in on the website, click "Get a Quote" and bring up the relevant order information. We will confirm the order content with you within 24 hours, sign the relevant car purchase contract, and then notify you to pay. We will ship immediately after your payment until you sign for it. If you need help, you can always contact our customer service team.

7. Can the automotive products be customized?

Yes, we provide customization services. Please contact us through our customer service team and provide the details of your needs. We will provide a customized solution according to your requirements.

8. How to confirm my order?

Once you complete the order payment, the system will automatically send you a confirmation email. The email will contain the order number, order details and estimated delivery time. If you do not receive the confirmation email, please check your spam mailbox or contact us.

9. How do I track my order?

You can track the status of your order through our official website or the tracking link provided in the confirmation email. Please use the tracking number you received to enter the official website of the logistics company to view the latest logistics information.

10. Can I choose a different payment method?

We support a variety of payment methods, including bank transfer, PayPal, etc. Please select the payment method that is most convenient for you at checkout. If you need other payment options, please contact customer service.

11. How much does international shipping cost?

Shipping costs depend on factors such as your region, product weight and volume. You can view detailed shipping information when placing an order and signing a contract. We strive to provide our customers with the most competitive shipping costs and reliable shipping services.

12. Can I buy your automotive products in any country?

Yes, we support global delivery and products can be shipped to most countries and regions. However, some areas may not be able to deliver due to local import regulations or logistics restrictions. Please confirm your address with us in advance when placing an order and check whether it can be delivered.

13. Can I modify or cancel my order?

If your order has not been shipped yet, we can usually help you modify or cancel the order. Please contact the customer service team as soon as possible and we will do our best to help you.

14. My product is damaged, what should I do?

If the goods you received are damaged during transportation, please contact us as soon as possible and provide relevant photos and order information. We will provide you with return, exchange or refund processing after confirmation.

15. How to ensure the quality of the automotive products I purchased?

All our automotive products are strictly quality controlled and tested to ensure that they meet international quality standards and Chinese automotive export standards. If you find any quality problems during use, you can apply for return and exchange according to our return policy.

16. Is there after-sales service and warranty?

Yes, our automotive products are all guaranteed for a certain period of time. The specific warranty terms and period will vary depending on the product. For details, please refer to the warranty description on the product page or contact our customer service team.

17. How do I know the detailed specifications and functions of the automotive products?

Each product page contains detailed specifications, function introductions and usage guides. If you need more technical details or have special needs, you can contact our after-sales team and we will provide you with detailed information.

18. Is my payment information safe?

We use international standard bank transfers. All transactions are conducted in the bank's system. Our bank accounts can be queried in the bank's system to ensure that your personal information and payment information are safe and secure.

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More Contact Details

Jessie Chen

0086-13738639686

Email:sales@wcevcar.com

Contact me whatapp

Taizhou, Zhejiang, CHINA.