Thank you for choosing Wancheng EV Car's automotive products. We are committed to providing high-quality products and ensuring that your shopping experience is smooth and satisfactory. To ensure that you are completely satisfied with your purchase, the following is our return policy:
You can submit a return request within 30 days after receiving the product. If this period is exceeded, we will not be able to accept the return application.
The returned automotive products must be kept unused, uninstalled, undamaged, and the packaging is intact.
Before returning, please ensure that all accessories, manuals and invoices are returned together.
Please submit a return application through our customer service channel, provide the order number and relevant purchase information.
Customer service will confirm the return conditions and guide you to perform the return operation.
Returned goods must be sent back in the original packaging and safe way, and the postage shall be borne by the buyer unless there is a quality problem with the product.
If the goods you received are defective or damaged during transportation, please notify us within 7 days of receiving the goods. We will provide you with free return and exchange services.
The shipping costs for returns and exchanges will be borne by us.
Once the returned goods are confirmed to meet the conditions, we will process the refund as soon as possible. The refund will be returned through the original payment method, and the specific refund arrival time depends on your payment platform.
If the returned goods do not meet the return conditions, the refund will be rejected.
Depending on the laws and regulations of different countries/regions, some special products (such as customized models, specific models, etc.) may not be returned. We will clearly mark it on the product page.
If you have any questions about our return policy or need further information, please feel free to contact us and we will serve you wholeheartedly.
